FAQ

Welcome to the Sobeys Survey FAQ page, where you’ll find answers to the most common questions about the MySobeys Customer Satisfaction Survey. Whether you’re curious about eligibility, rewards, or the survey process, this guide will provide all the details you need.

How often can I participate in the survey?

You can participate in the survey once per receipt. Each receipt provides a unique code for one survey entry.

Is my personal information safe when participating?

Yes, Sobeys ensures your personal information is kept confidential and used solely for sweepstakes and feedback purposes.

How long does the survey take to complete?

The survey typically takes 5 to 10 minutes to complete, depending on the details you provide.

Can I give feedback about a specific store employee?

Yes, the survey allows you to comment on staff interactions, including recognizing exceptional service from specific employees.

Are survey participants eligible for any rewards?

Yes, participants are entered into a sweepstakes to win one of three $500 Sobeys gift cards during each contest period.

Is the survey available in multiple languages?

Yes, the survey is available in English and French for convenience.

What happens if I lose my receipt?

If you lose your receipt, you can participate through the mail-in method by sending your details to the contest address.

Can I redeem my reward online?

Rewards are typically redeemed in-store using the validation code provided at the end of the survey.

Who is eligible to participate in the survey?

The survey is open to Canadian residents aged 18 and older, excluding Sobeys employees and their families.

What should I do if I encounter technical issues during the survey?

If you face any technical problems, you can contact Sobeys customer support at 1-888-944-0442 or email customer.care.ontario@service.com for assistance.

Do I need to make a purchase to participate?

No, a purchase is not required. You can use the mail-in entry option to participate without a receipt.

How are winners of the sweepstakes notified?

Winners are notified via the email or phone number provided during the survey.

How long is my receipt valid for the survey?

Your receipt is valid for seven days from the date of purchase to participate in the survey.

Can I provide additional suggestions or comments?

Yes, the survey allows you to include suggestions or additional feedback to improve your shopping experience.